48‑Hour Re‑clean Guarantee
If something about your clean is not right, tell us within 48 hours and we come back and re-clean those areas at no cost. It applies to every service.
Tell us, and we come back
1. Look around after the clean
Check the rooms whenever it suits you, after your cleaner has finished. A missed skirting board, streaky glass, an oven that needed another pass.
2. Send us a photo
Within 48 hours of the clean finishing, on WhatsApp or by replying to your confirmation email.
3. We come back and fix it
We book a free re-clean of the flagged areas within two working days, usually sooner.
Covered, and not covered
We list what is excluded before you book, so you know where you stand.
What is covered
- Every service we offer
- Anything on the published checklist for your service
- Landlord and agent check-out reports, for end of tenancy cleans
- The re-clean of the flagged areas, at no cost to you
What is not covered
- Things outside your service checklist, such as outside windows or ceilings
- Anything first reported more than 48 hours after the clean finished
The small print, in full
- Let us know within 48 hours of the clean finishing, with a photo on WhatsApp or a reply to your confirmation email.
- The re-clean covers the flagged areas, at no cost to you, and we book it within two working days, usually sooner.
- For end of tenancy cleans, the same applies to anything your landlord or agent raises at check-out.
- Things outside your service checklist, such as outside windows or ceilings, are not covered. We list what is excluded before you book.
That is the whole of it. There is no "at our discretion" clause.
Re-cleans are needed on fewer than one job in fifty, which is why we can promise it.
Something not right?
Send us a photo on WhatsApp, or reply to your confirmation email, within 48 hours of the clean, and we book a free re-clean of those areas.