Legal
Terms of service
Template terms, to be reviewed before launch. They cover quotes, bookings, the guarantee and cancellations.
Quotes and bookings
- We quote for each property as you describe it, by email or, if you prefer, by phone or WhatsApp. If a property's condition turns out to be materially different, any change to the quote is agreed with you before work begins.
- A booking is not final until you have accepted our quote and we have confirmed the date and arrival window.
- Payment is due on completion by card, bank transfer or cash unless agreed otherwise.
Rescheduling and cancellation
- Reschedule or cancel free of charge until 12:00 noon the day before your booking.
- Later cancellations may incur a charge of up to 50% of the booking value.
Guarantee
48-Hour Re-clean Guarantee: report any issue within 48 hours of your clean and we will re-clean the affected areas free of charge. Full details are on our guarantee page.
Liability and insurance
We hold £5m public liability insurance. Any damage must be reported within 48 hours. Our liability is limited to the value of the affected item or the cost of the booking, whichever is greater, except where law provides otherwise.
Keys and access
Keys are tagged anonymously, with no address attached, and logged. If we cannot access the property at the agreed time, a lock-out fee of 50% of the booking may apply.